Privacy Policy

HM Herbal Me insists upon the highest standards for secure transactions and the protection of your personal information and privacy.HM Herbal Me is committed to safeguarding your data and maintaining transparency regarding how information is collected, used, and protected.

Please read this Privacy Policy carefully to understand our information practices. This policy may be updated from time to time without prior notice. We encourage you to review it periodically to stay informed about any changes.

By using our website, you expressly consent to the collection, use, and disclosure of your personal information in accordance with this Privacy Policy.If you do not agree with the terms outlined below, please do not use or access our website.

This Privacy Policy forms part of our Terms and Conditions.

1. Collection of Personally Identifiable Information (PII)

HM Herbal Me collects only the information necessary to provide accurate service, complete transactions, and enhance your experience.

Information we may collect includes:

Name
Address
Phone number
Email address
Date of birth
Product purchase details
Language preference
IP address and device information
Browser type and operating system

We do not sell, distribute, or lease your personal information to third parties.

We may automatically track certain information about your behaviour on our website to conduct internal research on demographics, interests, and usage patterns. This data is analysed on an aggregated basis to improve user experience.

2. Payment Information

HM Herbal Me does not collect or store credit card, debit card, or banking details. Payment information is securely transmitted directly to the payment gateway provider or bank.

3. Registration and Account Security

Certain website features may require account registration.

During registration, you may be asked to provide:

Name
Email address
Password

You are responsible for maintaining the confidentiality of your password. If you suspect any unauthorized access, please update your password immediately.

4. Technologies Used to Enhance Your Experience

We may use technologies such as cookies, tracking links, and web beacons to customise your browsing experience.

Cookies

Cookies are small files stored on your device that help:

Improve website functionality
Analyse user behaviour
Personalise content and offers
Enhance security

You may disable cookies via your browser settings; however, some website features may become unavailable.

Web Beacons and Tracking Technologies

Web beacons and tracking links help us:

Measure advertising effectiveness
Understand customer interactions
Improve usability and support

5. Use of Personal Information

Your personal information may be used to:

Provide requested services
Process transactions and refunds
Improve customer experience
Resolve disputes and troubleshoot issues
Detect fraud and maintain security
Send updates, offers, and marketing communications (with opt-out options)
Conduct research and analytics

We may occasionally request participation in surveys or feedback forms to improve our services.

6. Communication and Marketing

If you provide contact details, HM Herbal Me may communicate with you via:

Email

Newsletters, promotions, product updates, and surveys. You may unsubscribe anytime using the link provided.

SMS/Text Messages

Product information, promotions, or service updates. Standard carrier charges may apply.

Telephone Calls

Customer service or promotional communications, if consent is provided.

Service Communications

Important updates related to your account or purchases may be sent regardless of marketing preferences.

7. Customised Services

We may use your information to provide personalised product recommendations and content tailored to your preferences.

8. Special Events, Surveys, and Promotions

Participation in special promotions or surveys may involve additional terms governing data usage. Where no specific rules exist, this Privacy Policy applies.

9. Advertising

Third-party advertising partners may display advertisements based on non-personal information such as browsing behaviour.

HM Herbal Me is not responsible for third-party website privacy practices.

10. Links to External Websites

Our website may contain links to third-party websites.

HM Herbal Me is not responsible for their privacy policies or content.

11. Sharing of Personal Information

We may share personal information with:

Corporate affiliates
Service providers (e.g., logistics, hosting, analytics, customer support)
Co-branded partners (with your consent)

Information may also be disclosed when required by law or to protect legal rights, safety, or property.

12. Business Transfers

In the event of a merger, acquisition, or asset transfer, your information may be transferred to the new entity, subject to this Privacy Policy.

13. Security Measures

We implement reasonable technical and organizational safeguards to protect your information, including:

SSL encryption
Secure databases
Access controls

Our systems comply with international security standards such as IS/ISO/IEC 27001.

14. International Data Transfers

Personal information is primarily stored in India. If transferred internationally, applicable data protection laws will apply.

15. Opt-Out and Your Choices

You may opt out of non-essential communications at any time via:

Email unsubscribe links
Profile settings

To remove your contact information from marketing lists, please visit:

http://www.herbalme.in/unsubscribe.php

16. Policy Updates

We may update this Privacy Policy periodically. Any significant changes will be prominently communicated.

Previous versions will be archived for reference.

17. Children’s Privacy

HM Herbal Me does not knowingly collect personal information from individuals under the age of 18.

If such information is identified, it will be promptly deleted.

18. Your Rights and Feedback

You may request access, correction, or deletion of your personal information by contacting us.

For questions or feedback regarding this policy, please write to:

info@herbalme.in

19. Consent

By using our website and providing your information, you consent to the collection and use of data as described in this Privacy Policy, including processing by third parties where necessary.