Shipping Policy

Thank you for visiting and shopping at HM Herbal Me. The following terms and conditions outline our shipping process, delivery timelines, and responsibilities to ensure a smooth and transparent shopping experience.

1. Order Processing

All orders are processed within 2–3 business days after confirmation of payment.
Orders are not processed, shipped, or delivered on weekends or public holidays.
During high-demand periods, product launches, festive seasons, or promotional sales, processing and shipping times may be slightly extended.

If there is any significant delay in shipping your order, our team will notify you via email or phone.

2. Shipping Rates & Delivery Estimates

Shipping charges are calculated at checkout based on delivery location, order weight, and applicable offers.
Estimated delivery timelines will be displayed during checkout and may vary depending on courier availability and regional conditions.

Typical delivery timelines (India):

Metro cities: approx. 3–5 business days
Other locations: approx. 5–7 business days

Please note that delivery delays may occasionally occur due to external factors such as weather conditions, courier disruptions, public holidays, or unforeseen logistical issues.

3. Delivery Coverage

HM Herbal Me currently ships across:

All serviceable locations within India
Indian Territories
APO/FPO/DPO addresses where courier service permits

4. Shipment Confirmation & Tracking

Once your order has been dispatched, you will receive a Shipping Confirmation Email containing your tracking details.

Tracking numbers usually become active within 24 hours after dispatch.

5. Customs, Duties & Taxes

For any future international shipments:

Customs duties, import taxes, or local charges imposed by the destination country will be the responsibility of the customer.
HM Herbal Me has no control over these charges and cannot predict their amount.

6. Damaged or Incorrect Deliveries

We take great care in packaging your products securely. However, if your order arrives damaged or defective:

Please retain all packaging materials and the damaged product.
Contact our support team promptly with photos and order details.

Detailed procedures can be found in our Return & Refund Policy.

7. International Shipping

Currently, HM Herbal Me ships within India only.

We are working towards introducing international shipping soon, and updates will be shared on our website once available.

8. Returns & Refunds

Please refer to our Return & Refund Policy for complete details regarding:

Eligibility for returns
Refund timelines
Exchange procedures

9. Important Notes

Delivery timelines are estimates and not guaranteed delivery dates.
HM Herbal Me is not liable for delays caused by courier partners or circumstances beyond our control.
Customers are responsible for providing accurate shipping information. Incorrect addresses may result in delays or additional charges.

If you have any questions regarding shipping, please contact our support team at:

care@herbalme.in